Receives 29 National and Regional Greenwich Excellence Awards
SAN ANTONIO--(BUSINESS WIRE)--
Frost Bank, one of the largest banks headquartered in Texas, received 29
Greenwich Excellence Awards for providing superior service, advice and
performance to small-business and middle-market banking clients. Frost
was the only Texas-based bank to receive national recognition for
“Overall Satisfaction” and “Likelihood to Recommend” in both the
middle-market and small-business banking categories.
This is the eleventh consecutive year that Frost has been recognized by
Greenwich Associates, the leading research-based consulting firm serving
the financial services industry. Of the 29 awards Frost received, 18
were in the small-business segment and 11 were in the middle-market
segment.
“Frost has helped Texas businesses succeed through all economic cycles
for 148 years, and these Greenwich Excellence awards validate the
outstanding way we take care of our business customers,” said Dick
Evans, Frost chairman and CEO. “The awards are special to us because
they are based on interviews with our customers, who express their
appreciation of our service culture and value proposition.”
Frost received Greenwich Excellence Awards in Small Business Banking for:
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Overall Satisfaction – National
-
Advice to Help my Business Grow – National
-
Likelihood to Recommend – National
-
Branch Satisfaction – National
-
Industry Expertise – National
-
Relationship Manager Performance – National
-
Cash Management – Overall Satisfaction – National
-
Cash Management – Accuracy of Operations – National
-
Cash Management – Customer Service – National
-
Cash Management – Product Capabilities – National
-
Cash Management – Sales Specialist Performance – National
-
Cash Management – Digital Functionality – National
-
Cash Management – Ease of Product Implementation – National
-
Overall Satisfaction – West
-
Advice to Help my Business Grow – West
-
Likelihood to Recommend – West
-
Relationship Manager Performance – West
-
Cash Management Overall Satisfaction – West
Frost received Greenwich Excellence Awards in Middle Market Banking for:
-
Overall Satisfaction – National
-
Advice to Help my Business Grow – National
-
Likelihood to Recommend – National
-
Relationship Manager Performance – National
-
Cash Management – Overall Satisfaction – National
-
Cash Management – Sales Specialist Performance – National
-
Overall Satisfaction – West
-
Advice to Help my Business Grow – West
-
Likelihood to Recommend – West
-
Relationship Manager Performance – West
-
Cash Management – Overall Satisfaction – West
Greenwich Associates based the awards on interviews with more than
28,000 executives across the country. A relatively small number of more
than 600 eligible providers stood out as differentiated across a series
of qualitative metrics measured by Greenwich Associates.
Frost is the banking, investments and insurance subsidiary of
Cullen/Frost Bankers, Inc. (NYSE: CFR), a financial holding company with
$28.6 billion in assets at December 31, 2015. One of the 50 largest U.S.
banks by asset size, Frost provides a full range of financial services
to businesses and individuals in the Austin, Corpus Christi, Dallas,
Fort Worth, Houston, Permian Basin, Rio Grande Valley and San Antonio
regions. Founded in 1868, Frost has helped Texans with their financial
needs during three centuries. For more information, visit www.frostbank.com.
View source version on businesswire.com: http://www.businesswire.com/news/home/20160218006136/en/
Frost Bank
Renee Sabel, 210-220-5416
Source: Frost Bank